I am guilty of this, as many of other trainers are guilty of. Giving the generic reply. You know what I am talking about. When you receive a lead from a prospective client and you have the option to "reuse the last message." DON'T DO IT!!! Giving the generic reply makes you come off as non-genuine and not caring about the clients individual needs. Not everyone wants to have the latest P90x, Cross Fit, Insanity workout. They want to deal with a trainer that understands their needs and is able to provide training that works for them.